Shipping policy

A Considered Experience, From Start to Finish

Choosing a piece of jewellery or a watch is something that deserves time and consideration.

We believe that same level of care should continue beyond your purchase. From secure UK jewellery and watch delivery to a clear and supportive returns process, every step is designed to feel reassuring, personal, and easy to follow.

UK Delivery - Safe, Secure & Insured

All orders are sent using fully insured and trackable UK delivery services, ensuring each piece arrives safely and securely.

Free UK delivery on orders over £150
Fully insured and trackable shipping
Discreet, carefully prepared packaging
Signature required on delivery
Click & Collect available from our Halifax & Ilkley showrooms

Each order is prepared with care, reflecting the same attention to detail as the piece itself.

Free delivery

Complimentary UK delivery
on all orders.

Client testimonials

Read why our clients trust and
return to Lister Horsfall.

Book an appointment

Arrange a personal consultation
with our expert team.

Giftwrap

Beautifully wrapped in store
and ready to give.

Testimonials

“I've bought a few pieces from Silas at Lister Horsfall, and we've built up a good relationship where I trust his recommendations and value his input. The store is really nice with a bar/ coffee service. They offer one to one service, and I always feel comfortable buying from them.”

★ ★ ★ ★ ★

Kathryn Fallows

“Dropping in to the boutique is always a friendly, personable and attentive experience. The whole team in Ilkley are fantastic and always make me feel welcome, whether for a large purchase or just to say “Hi” and browse. Rosie and George are jewels in the Lister Horsfall crown!”

★ ★ ★ ★ ★

Graeme

“I had a great experience with Karl and the team at Lister Horsfall, Halifax. From the very first interaction, their communication was clear, professional, and reassuring, setting the tone for the entire process. Every step was handled to a high standard, with attention to detail and a genuine commitment to delivering excellent service. The premises themselves are absolutely unbelievable - impressive, well-maintained, and a real reflection of the quality they stand for. I wouldn’t hesitate to recommend Lister Horsfall.”

★ ★ ★ ★ ★

Lindsey Cowan

“We are existing customers and really enjoy the full experience when purchasing from Lister Horsfall. From the onset of walking into the store, the staff treat you with smiles and a sense of happiness which unfortunately is lacking somewhat in other establishments. The member of staff that took care of us was Junaid and he was very knowledgeable and professional throughout and we are very happy with the purchase.”

★ ★ ★ ★

Mrs Crilley

“I had an excellent experience at Lister Horsfall Halifax. Fabio was incredibly helpful in getting some links taken out of my watch - he was friendly, professional, and made the whole process quick and easy. The service was spot on and I couldn’t be happier with the result. Highly recommend visiting if you need any watch adjustments or jewellery services”

★ ★ ★ ★ ★

Matthew Owen

“This is the second time we have had the absolute pleasure of dealing with Nadine at Lister Horsfall, Ilkley. She is attentive, welcoming and knowledgeable. Nothing is too much trouble for her. I never thought spending could be so relaxing! All the staff at Ilkley are so lovely, everyone says hello when you come in and they make you feel as if your custom is valuable no matter what you buy from them. Thank you to Nadine for another wonderful purchasing experience.”

★ ★ ★ ★ ★

Lorna Swarbrigg

“Second purchase - totally unexpected. What a sales team!! Visiting Ilkley on a sunny day, to our surprise we were spotted by Rosie and invited in for a coffee and a catch up. Gosh nothing changes, once inside we were greeted warmly like old friends by the team who recognised us. We were taken upstairs to the beautiful lounge area and pampered just as before catching up on past times with team members and what the future holds for all of us all. Well, what can I say, we left an hour and a half later with a beautiful watch, that I am absolutely delighted with. Once again, a fantastic experience at Lister Horsfall”

★ ★ ★ ★ ★

Roy and Lorraine

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