Terms & Conditions
At Lister Horsfall, we believe that trust is built on clarity, transparency and consistency.
These Terms & Conditions are designed to clearly outline how we operate, ensuring you feel fully informed and confident when purchasing jewellery or luxury watches, or using any of our services - whether online or in our Halifax and Ilkley showrooms.
Orders & Purchasing
Orders & Contract Formation
All orders placed with Lister Horsfall are subject to acceptance.
A legally binding contract is formed only when your order has been confirmed and accepted by us. We reserve the right to decline or cancel any order where necessary, including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Concerns regarding payment or fraudulent activity
If payment has already been taken for an order that is subsequently cancelled, a full refund will be issued promptly.
Product Information & Pricing
We take great care to ensure that all product descriptions, images and pricing are accurate and up to date.
However, errors may occasionally occur. In such cases, we reserve the right to:
- Correct any inaccuracies
- Cancel affected orders
- Offer a full refund where applicable
Where a pricing error is obvious and unmistakable, we are not obliged to fulfil the order at the incorrect price.
Availability
All products are subject to availability.
Certain items, including bespoke pieces or products sourced directly from suppliers, may be subject to extended lead times. Where this applies, we will communicate expected timescales as clearly as possible.
Delivery
Delivery times may vary depending on product availability and supplier lead times.
We aim to dispatch all in-stock items promptly. For items requiring ordering or production, estimated delivery times will be provided at the point of purchase.
Lister Horsfall cannot be held responsible for delays outside of our control, including those caused by couriers or external suppliers.
Click & Collect
Where available, click and collect orders can be collected from our Halifax or Ilkley showrooms.
You will be notified when your order is ready for collection. Please bring proof of purchase and identification when collecting your item.
Returns & Exchanges
We want you to feel completely confident in your purchase.
Online Purchases
- Items may be returned within 14 days of receipt for a refund or exchange
- Items must be returned in their original condition, including packaging and documentation
- Refunds will be processed to the original payment method
In-Store Purchases
- Exchanges are available within 14 days of purchase
- Refunds are only offered on items that are faulty or not as described
Non-Returnable Items
The following items are excluded from return or exchange unless faulty:
- Earrings (for hygiene reasons)
- Bespoke or custom-made pieces
- Engraved or personalised items
- Items that have been resized or altered
Faulty or Incorrect Items
Your statutory rights under UK consumer law are not affected.
If an item is found to be faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Delivery & Collection
Returns & Exchanges
We want you to feel completely confident in your purchase.
Online Purchases
- Items may be returned within 14 days of receipt for a refund or exchange
- Items must be returned in their original condition, including packaging and documentation
- Refunds will be processed to the original payment method
In-Store Purchases
- Exchanges are available within 14 days of purchase
- Refunds are only offered on items that are faulty or not as described
Non-Returnable Items
The following items are excluded from return or exchange unless faulty:
- Earrings (for hygiene reasons)
- Bespoke or custom-made pieces
- Engraved or personalised items
- Items that have been resized or altered
Faulty or Incorrect Items
Your statutory rights under UK consumer law are not affected.
If an item is found to be faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Returns & Aftercare
Online Purchases
We want you to feel completely confident in your purchase.
- Items may be returned within 14 days of receipt for a refund or exchange
- Items must be returned in their original condition, including packaging and documentation
- Refunds will be processed to the original payment method
In-Store Purchases
- Exchanges are available within 14 days of purchase
- Refunds are only offered on items that are faulty or not as described
Non-Returnable Items
The following items are excluded from return or exchange unless faulty:
- Earrings (for hygiene reasons)
- Bespoke or custom-made pieces
- Engraved or personalised items
- Items that have been resized or altered
Faulty or Incorrect Items
Your statutory rights under UK consumer law are not affected.
If an item is found to be faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Repairs & Services
Lister Horsfall offers a range of jewellery and watch services, including repairs, resizing and restoration.
- All work is carried out with the utmost care and professionalism
- Estimates will be provided where possible prior to work commencing
- Timeframes may vary depending on the nature of the work
While every effort is made to ensure the safe handling of all items, customers are advised to ensure appropriate insurance is in place where necessary.
Additional Services
V12 Finance
- Lister Horsfall Limited is authorised and regulated by the Financial Conduct Authority and is the broker and not the lender. Our firm reference number is 740594. Lister Horsfall Limited offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Credit is provided subject to affordability, age and status. Minimum spend applies.
- If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
If you are not entirely happy with your recent experience, please raise a complaint by contacting any member of our Team on info@listerhorsfall.co.uk or 01422 355304. We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 14 working days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 14 working days, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.
Safe Deposit Boxes
Lister Horsfall offers secure safe deposit box services in our Halifax and Ilkley showrooms.
This service is subject to separate terms and availability.
For full details, please refer to our Safe Deposit Boxes page or contact our team directly.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
They must be used within any stated validity period.
Promotions & Sale Items
Promotional offers and sale items are subject to availability and may be withdrawn at any time.
Sale items may include ex-display pieces and may show minor signs of wear. These do not affect the quality or authenticity of the item.
Offers cannot be combined unless explicitly stated.
Faulty or Incorrect Items
Your statutory rights under UK consumer law are not affected.
If an item is found to be faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
Repairs & Services
Lister Horsfall offers a range of jewellery and watch services, including repairs, resizing and restoration.
- All work is carried out with the utmost care and professionalism
- Estimates will be provided where requested prior to work commencing
- Timeframes may vary depending on the nature of the work
While every effort is made to ensure the safe handling of all items, customers are advised to ensure appropriate insurance is in place where necessary.
Legal & Policies
Liability
To the fullest extent permitted by law, Lister Horsfall shall not be liable for any indirect or consequential loss arising from the use of our products or services.
Privacy & Data Protection
Privacy Policy
Lister Horsfall – Halifax & Ilkley
Your Privacy, Handled with Care
At Lister Horsfall, we understand that your personal information is important.
Whether you are purchasing jewellery or luxury watches, enquiring about our services, or visiting our website, we are committed to handling your data with care, respect and complete transparency.
This Privacy Policy explains what information we collect, how we use it, and how we keep it secure - so you can feel confident in every interaction with us.
Who We Are
Lister Horsfall is a family-run jeweller with over 120 years of heritage, specialising in fine jewellery and luxury watches, with showrooms in Halifax and Ilkley, West Yorkshire.
We are the data controller responsible for your personal data.
Registered Address:
14–16 Cornmarket, Halifax, HX1 1TH
ICO Registration Number: ZA055871
Contact:
info@listerhorsfall.co.uk
What Information We Collect
We only collect information that helps us provide you with the highest level of service.
This may include:
Personal Details
- Name
- Contact details (email address, telephone number, postal address)
Transaction Information
- Purchase history
- Order and payment details (processed securely via trusted providers)
Website & Technical Data
- IP address
- Device type
- Browsing behaviour on our website
Communication & Preferences
- Enquiries and correspondence
- Marketing preferences
In-Store Data
- CCTV footage within our showrooms for security purposes
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support and respond to enquiries
- Maintain records for aftercare services, repairs and valuations
- Improve our website, services and customer experience
- Help prevent fraud and maintain security
- Comply with legal and regulatory obligations
Where you have given permission, we may also contact you with updates about new collections, events and services.
Legal Basis for Processing
We will only use your personal data where the law allows us to do so.
This includes:
- Contractual necessity – to process and fulfil your orders
- Legal obligations – to comply with UK regulations
- Legitimate interests – to improve our services and customer experience
- Consent – for marketing communications
Marketing Communications
If you choose to receive updates from us, we may contact you with:
- New jewellery and watch collections
- Events and showroom updates
- Exclusive offers
You can unsubscribe at any time by clicking the link in our emails or contacting our team directly.
Keeping Your Information Safe
We take the security of your data seriously.
Your information is stored securely and only accessed by authorised members of our team where necessary. We also work with carefully selected partners who meet strict data protection standards.
Who We Share Information With
We never sell your personal data.
We may share your information with trusted third parties where necessary, including:
- Payment providers
- Delivery and courier services
- IT and website providers
- Jewellery and watch brands (for warranties and servicing)
All third parties are required to handle your data securely and in accordance with UK data protection laws.
International Data Transfers
In some cases, your information may be processed by trusted partners located outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.
How Long We Keep Your Information
We retain your data only for as long as necessary.
This may include keeping records of purchases to support:
- Repairs and aftercare services
- Insurance valuations
- Warranty and servicing requirements
When your data is no longer required, it is securely deleted.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent for marketing at any time
To exercise your rights, please contact us and we will respond promptly.
Data Security & Incidents
We have procedures in place to deal with any suspected data breaches.
Where required, we will notify affected individuals and relevant authorities in accordance with UK data protection laws.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how our website is used.
Cookies allow us to:
- Improve website performance and usability
- Provide relevant products and content
- Enhance your overall experience
You can manage or disable cookies through your browser settings at any time.
In-Store Photography
From time to time, photography may take place during events in our showrooms.
If you would prefer not to appear in any images, please let a member of our team know.
Third-Party Websites
Our website may include links to external websites.
We are not responsible for how these third parties handle your data, and we recommend reviewing their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Lister Horsfall
Halifax & Ilkley Showrooms
Email: info@listerhorsfall.co.uk
You also have the right to contact the Information Commissioner’s Office (ICO).
Related Information
You may also find the following pages useful:
- Terms & Conditions
- Safe Deposit Boxes
- Jewellery Repairs & Services
Third-Party Content
Our website may include links to third-party websites or services.
Lister Horsfall is not responsible for the content, policies or practices of these third parties.
Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
The latest version will always be available on our website.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Rolex Section
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Lister HorsfallHalifax & Ilkley Showrooms
Telephone: 01422 355304
Email: info@listerhorsfall.co.uk
