Delivery & Returns

All orders are sent using fully insured and trackable UK delivery services, ensuring each piece arrives safely and securely.

1. Free delivery in UK
2. Fully insured and trackable shipping
3. Discreet, carefully prepared packaging
4. Signature required on delivery
5. Click & Collect available from our Halifax & Ilkley showrooms

Each order is prepared with care, reflecting the same attention to detail as the piece itself.

If you’ve purchased online and changed your mind, we offer a 14-day return or exchange period from the date of delivery.

This allows time to ensure your piece feels right, with the reassurance that support is available should you need it.

You’re always welcome to visit our Halifax or Ilkley showrooms, where a member of our team will assist you with your return or exchange.

If returning by post:

1. Complete our online returns form
2. Package your item securely, including:
3. Proof of purchase
4. Any certificates

Send to:

Stock Manager

Lister Horsfall Jewellers

14–16 Corn Market

Halifax

HX1 1TH

We recommend using Royal Mail Special Delivery (fully insured), as items remain your responsibility until safely received.

To qualify for a refund:

1. Items must be unused and in original condition
2. Returned with original packaging
3. Include proof of purchase and certificates

Refunds are issued to the original payment method.

We also offer exchanges within 14 days of dispatch, should an alternative piece be preferred.

Once received, refunds are processed within 3 to 5 working days.

If we need to contact you regarding your return and are unable to do so, the item will be returned to your original delivery address.

For hygiene and bespoke reasons, the following items cannot be returned unless faulty:

1. Earrings
2. Engraved, resized, personalised, or bespoke items

Your rights are fully protected under UK consumer law.

If an item is faulty, not as described, or unfit for purpose:

1. Within 30 days - full refund
2. Up to 6 months - repair or replacement
3. Beyond this - further assessment may be required

For smart devices (such as smartwatches), please ensure all personal data is removed before return.

We offer selected sale jewellery and luxury watches, including pieces that may have been displayed in our showrooms.

1. Some items may show minor cosmetic wear
2. This does not affect quality or authenticity
3. Pricing reflects condition and offers excellent value

Sale items purchased online remain eligible for:

1. Refund
2. Exchange
3. Store credit

Items purchased in-store may be exchanged within 14 days, provided they are returned in original condition with packaging and receipt.

Refunds are not offered on in-store purchases unless the item is faulty.