Privacy Policy
At Lister Horsfall, we understand that your personal information is important.
Whether you are purchasing jewellery or luxury timepiece, enquiring about our services, or visiting our website, we are committed to handling your data with care, respect and complete transparency.
This Privacy Policy explains what information we collect, how we use it, and how we keep it secure - so you can feel confident in every interaction with us.
Privacy Policy
Registered Address
Lister Horsfall ltd. 14–16 Cornmarket, Halifax, West Yorkshire, HX1 1TH
ICO Registration Number
ZA055871
Contact
If you have any questions about this Privacy Policy or your personal data, please contact:
Lister Horsfall
Halifax & Ilkley Showrooms
Telephone:01422 355304
Email: info@listerhorsfall.co.uk
You also have the right to contact the Information Commissioner’s Office (ICO).
Information Collection
What Information We Collect
We only collect information that helps us provide you with the highest level of service.
Personal Details
- Name
- Contact details (email address, telephone number, postal address)
Transaction Information
- Purchase history
- Order and payment details (processed securely via trusted providers)
Website & Technical Data
- IP address
- Device type
- Browsing behaviour on our website
Communication & Preferences
- Enquiries and correspondence
- Marketing preferences
In-Store Data
CCTV footage within our showrooms for security purposes
Information Use
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide customer support and respond to enquiries
- Maintain records for aftercare services, repairs and valuations
- Improve our website, services and customer experience
- Help prevent fraud and maintain security
- Comply with legal and regulatory obligations
Where you have given permission, we may also contact you with updates about new collections, events and services.
Legal Basis for Processing
We will only use your personal data where the law allows us to do so.
This includes:
- Contractual necessity – to process and fulfil your orders
- Legal obligations – to comply with UK regulations
- Legitimate interests – to improve our services and customer experience
- Consent – for marketing communications
Marketing Communications
If you choose to receive updates from us, we may contact you with:
- New jewellery and watch collections
- Events and showroom updates
- Exclusive offers
You can unsubscribe at any time by clicking the link in our emails or contacting our team directly.
Keeping Your Information Safe
We take the security of your data seriously.
Your information is stored securely and only accessed by authorised members of our team where necessary. We also work with carefully selected partners who meet strict data protection standards.
Who We Share Information With
Your statutory rights under UK consumer law are not affected.
If an item is found to be faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement or refund in accordance with your legal rights.
International Data Transfers
In some cases, your information may be processed by trusted partners located outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (where applicable)
- Restrict or object to processing
- Withdraw consent for marketing at any time
To exercise your rights, please contact us and we will respond promptly.
Other
Data Security & Incidents
We have procedures in place to deal with any suspected data breaches.
Where required, we will notify affected individuals and relevant authorities in accordance with UK data protection laws.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how our website is used.
Cookies allow us to:
- Improve website performance and usability
- Provide relevant products and content
- Enhance your overall experience
You can manage or disable cookies through your browser settings at any time.
In-Store Photography
From time to time, photography may take place during events in our showrooms.
If you would prefer not to appear in any images, please let a member of our team know.
Third-Party Websites
Our website may include links to external websites.
We are not responsible for how these third parties handle your data, and we recommend reviewing their privacy policies.
Rolex Section
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Lister HorsfallHalifax & Ilkley Showrooms
Telephone: 01422 355304
Email: info@listerhorsfall.co.uk
