Our flagship Halifax store was the first Lister Horsfall showroom to open its doors 120 years ago in 1902. Based at Corn Market in the centre of Halifax town, our showroom is home to all of our watch brands, after-sales and servicing department and bespoke jewellery design team.
As the fourth generation to lead the family business, Nick joined Lister Horsfall in 2000, working alongside his father to continue the legacy built over more than 120 years. His passion and determination have been key in shaping the business into what it is today - a trusted destination for fine jewellery, luxury watches, and exceptional service.
With a focus on long-term vision and growth, Nick plays a guiding role in the company’s future - always looking ahead to new opportunities and ways to strengthen what Lister Horsfall offers. His energy and commitment continue to push the business forward, while staying grounded in the family values and tradition that define it.
Gemma’s journey with Lister Horsfall began more than two decades ago. Gemma has been a fundamental part of the business’s journey and growth. Her deep knowledge of the jewellery and watch industry, combined with her passion for exceptional service, has made her a trusted presence for both clients and the team alike.
As Managing Director, Gemma is closely involved in the day-to-day running of the business. She leads with care, clarity, and a genuine love for what she does - whether that’s supporting the team, guiding customers through important purchases, or ensuring every detail behind the scenes runs smoothly. Her commitment to excellence and people-first approach continues to shape the heart of Lister Horsfall.
Ciara brings decades of experience in financial services, having worked in the industry since 1987. Since joining Lister Horsfall and becoming a company director in 2020, she has played a key role in guiding the business’s financial strategy and supporting its ongoing growth.
Known for her ambition and quick thinking, Ciara approaches every challenge with energy and determination. She’s always ready to step in, solve problems, and keep the company’s finances and operations running smoothly. Her proactive mindset and attention to detail give the whole team confidence that the business is in capable hands.
Ciara’s commitment extends beyond numbers - she’s a true team player who supports the wider goals of Lister Horsfall, helping to shape its future while ensuring the day-to-day financial health is strong. Her practical approach and drive continue to make a lasting impact on the company’s success.
Karl brings years of experience in the luxury watch and jewellery industry, driven by a deep passion for timepieces and exceptional craftsmanship. Since joining the Lister Horsfall family in 2018, his ambition and enthusiasm have been a real force behind the showroom’s success.
Karl is genuinely excited about the latest watch releases and trends, and he loves sharing this passion with every customer who walks through the door. He believes that buying luxury jewellery or a watch should be a special experience, and he goes out of his way to make sure each client feels valued, informed, and confident in their choices.
Under Karl’s leadership, the Halifax showroom team delivers world-class customer service that blends expert knowledge with genuine warmth and attention to detail. His drive to exceed expectations means customers always receive a personalised experience tailored to their needs, whether they’re browsing for an engagement ring, choosing a statement watch, or seeking expert advice.
Natalie joined Lister Horsfall after completing her degree in Fashion Brand Marketing, bringing with her a strong foundation in luxury brand knowledge and a keen interest in the jewellery and watch market. Over the years, she has progressed into a senior role, becoming an integral part of the management team.
In her role as Assistant Manager, Natalie oversees daily showroom operations with precision and professionalism, ensuring an exceptional level of service for every client. Her deep product expertise, combined with her approach to customer care, allows her to consistently deliver tailored and memorable experiences.
Known for her leadership and attention to detail, Natalie is respected for her ability to motivate the team while maintaining the welcoming, personal atmosphere that Lister Horsfall is known for.
Jonathan has been part of the Lister Horsfall team for over 20 years and brings a wealth of knowledge and experience to everything he does. He feels proud to be part of some of the most meaningful moments in our customers’ lives, whether it’s helping choose an engagement ring or creating a bespoke piece of jewellery.
With a love for all things vintage, Jonathan has a real eye for design and detail. He’s closely involved in our valuation service and works with clients on bespoke jewellery pieces, turning ideas into something truly special. He also has a strong interest in watches and is always happy to share his passion and advice.
Friendly, thoughtful, and always willing to help, Jonathan is a familiar face to many of our loyal customers and an important part of our team.
With over 16 years of experience in the fine jewellery world, Danielle brings deep knowledge and genuine passion to her role at Lister Horsfall. She takes the lead on our jewellery collections and takes great pride in helping clients find the perfect piece, whether it’s for a special milestone or just because.
Danielle is warm, approachable, and always focused on giving each customer a great experience. She loves building long-term relationships and being part of life’s meaningful moments - from engagements and weddings to birthdays and anniversaries. Her eye for detail and friendly approach mean every visit feels personal, relaxed, and memorable.
Don’t be fooled by Silas’ youthful appearance - he’s been working in the industry from an early age and brings a level of knowledge and enthusiasm well beyond his years.
At Lister Horsfall, Silas is known not just for his product knowledge, but for the energy he brings to every conversation. He has a brilliant way of making people feel at ease, whether they’re choosing a special gift or adding to a growing collection. His passion for watches is matched by a great instinct for customer service, and he’s always keen to share his insight or help someone discover something new.
Silas is also the person who always keeps the team smiling with his sense of humour and easy-going charm. Friendly, focused and always learning, he is an important part of our showroom experience - the kind of person customers remember and come back to see again.
Mia joined the Lister Horsfall team after completing her degree in Fashion and Photography. She brings a creative eye and a natural sense of style to her role at Lister Horsfall. She has a real appreciation for jewellery and detail, which shines through in the way she helps customers explore our jewellery collections.
Friendly and down-to-earth, Mia is always ready with a warm welcome and thoughtful advice. She’s passionate about learning the stories behind our jewellery and watch brands and loves passing that knowledge on to clients in a way that feels personal and easy to understand.
Whether it’s helping someone find the perfect gift or guiding them through a special purchase, Mia always aims to make the experience feel thoughtful, engaging, and truly special.
With over 20 years of experience in customer service, Junaid brings a calm and approachable energy to the Lister Horsfall team. Since joining the team more than three years ago, he has quickly become a trusted adviser to our clients, known for his ability to listen carefully and understand exactly what each person is looking for.
Junaid’s passion for watches and fine jewellery shines through in every interaction. He takes pride in helping clients find the perfect piece - whether it’s a timeless gift or a special treat to celebrate life’s milestones. His friendly and patient manner ensures every visit is relaxed and enjoyable, turning browsing into a truly personal experience.
Always ready with a warm smile and a quick wit, Junaid is the kind of person customers love to talk to. He’s also great at sharing his knowledge, guiding clients with expert advice to help them make confident choices. And if you’re lucky, he might brighten your day with a witty joke or a chat about his sweet tooth!
Daisy is the newest member of our team at Lister Horsfall.
At 16, she’s joined us to gain experience in a customer-facing role and to learn more about the world of jewellery and retail. Her natural enthusiasm and genuine interest in helping others make her a great addition to the Halifax team.
She’s quickly becoming a friendly and familiar face, building confidence each day and always looking for ways to help. Daisy never stops — whether she’s lending a hand on the shop floor or keeping things running smoothly behind the scenes, she’s always on the go.
If you’re visiting our Halifax store, be sure to say hello!
Gavin is our go-to guy for all things Hospitality and Guest Experience here at Lister Horsfall.
Gavin joined the team just before Christmas last year, right as we launched our extended showroom in Halifax. With over 15 years in the hospitality industry, he brings a calm confidence and welcoming energy to the space, helping to create a relaxed and enjoyable atmosphere for everyone who walks through the door.
Whether you’re shopping or just stopping by for a catch-up, Gavin will always greet you with a smile and delicious cocktail - often with a mixology trick or two thrown in. From carefully chosen drinks to thoughtful finishing touches, he plays a key part in making every visit memorable.
He spends his time mixing up signature serves, adding little touches that make a big difference, and making sure every guest feels truly looked after. His mixology tricks are a talking point, and his passion for rock music, guitar playing, and general storytelling mean there’s never a dull moment when Gavin’s around.
He may have only joined us less than a year ago, but it already feels like he’s been part of the team forever.
Sasha joined the Lister Horsfall team last year as our dedicated housekeeper - and she’s been quietly working her magic ever since. Thanks to Sasha, our showrooms always look immaculate, welcoming, and perfectly polished. Every corner, every detail is cared for with pride, and it’s all down to her exceptional eye and tireless energy.
She’s a true perfectionist who finds genuine joy in cleaning and organising - it’s not just a job to her, it’s a passion. Sasha is one of those rare people who brings positivity into everything she does. Whether it’s the start of a busy day or the end of a long one, she’s always smiling, always willing, and never says no to a task, no matter how big or small.
It’s often the behind-the-scenes roles that have the biggest impact, and Sasha is a perfect example of that. Her care, consistency, and love for the little things help us create the luxurious, welcoming atmosphere our customers know and love.
As our in-house watchmaker, Luke brings a rare combination of technical precision, quiet confidence, and unwavering focus to the workshop. His role demands patience, discipline and a meticulous eye - qualities he has in abundance.
Trained to work on some of the world’s most prestigious timepieces, Luke carries out each service and repair to the highest standard, ensuring every detail is exactly as it should be. His calm nature and perfectionist mindset are matched by a sharp sense of humour and a healthy dose of sarcasm - something the team knows and loves.
From regulating movements to testing for accuracy and performance, Luke is trusted with the kind of work where precision is everything. He’s a key part of what makes our workshop exceptional - and your timepiece exactly as it should be.
Alistair joined our in-house service centre team last year and has quickly stood out as a talented young watchmaker with a natural flair for the craft. At just 22, he brings a thoughtful, methodical approach and a genuine enthusiasm for horology - always eager to take on new challenges and deepen his understanding of the art.
With a sharp technical mind, a steady hand, and a strong eye for detail, Alistair is trusted with everything from routine servicing to more intricate repair work. He takes real pride in what he does, consistently delivering precise, careful results that meet the high standards we’re known for.
While focused and hardworking, he brings a relaxed energy to the workshop - with his easy-going nature and dry sense of humour making him a great presence in the team.
Alistair is a dedicated and skilled watchmaker whose quiet confidence and curiosity for the craft make him an integral part of our growing team.
Maria brings an incredible spark to everything she does. As our Repair and Aftersales Coordinator, she’s a vital part of the team - always cheerful, always dependable, and always ready to help with a smile.
With over 15 years of experience in jewellery repairs and timepieces, Maria’s knowledge is second to none. She looks after our clients with genuine warmth, following up on enquiries, preparing detailed estimates, and overseeing each stage of the repair journey. Every piece is handled with the utmost care, and nothing slips through the cracks under her watch.
Even though she works behind the scenes, her personality shines through in every interaction. She has a natural way of making people feel at ease, and her bright, friendly approach brings confidence to what can sometimes be a challenging process for clients.
Maria is known for her big heart, boundless energy, and can-do attitude. She’s one of those people who will always go the extra mile - not because she has to, but because she genuinely cares.
Chloe joined Lister Horsfall two years ago as a Sales Adviser in our jewellery showroom, and it quickly became clear she had a natural gift for organisation and an eye for the finer details. She has a talent for keeping things moving behind the scenes - solving problems, refining processes, and making sure every piece of the puzzle fits perfectly.
Today, as our Watch & Jewellery Repair Coordinator, Chloe looks after each piece that comes through our aftercare service, from treasured timepieces to much-loved jewellery. She works closely with our in-house watchmakers, external partners, and jewellery repair specialists to ensure everything is handled with the care and precision our clients expect. From the moment a repair is booked to the moment it's returned; Chloe keeps things on track.
Chloe is known for being straightforward and honest, with a great sense of humour. She’s a bit of a foodie and loves sharing recommendations, but she’s also someone who keeps things real and gets straight to the point. She’s the kind of person who quietly keeps everything moving.
Santa has been part of Lister Horsfall for over a decade, bringing warmth, creativity, and a deep understanding of our brand to everything she does. Her natural ability to connect with people and her commitment to delivering excellence have made her an invaluable member of the management team.
As Marketing Manager, Santa is the driving force behind many of our campaigns, working closely with charities and local communities to ensure our brand not only shines but also makes a positive impact. Her strategic thinking, combined with her eye for detail, allows her to create marketing that resonates with both new and long-standing clients.
Well known for her supportive and uplifting nature, Santa is always looking out for her colleagues, fostering a positive and collaborative work environment. Away from the showroom, she loves being outdoors and brings the same energy and care to life beyond work as she does to her role at Lister Horsfall.
Gracie rejoined Lister Horsfall earlier this year, bringing with her valuable experience from her previous role as Sales advisor in our Halifax Showroom. Her return has already had a meaningful impact on our Marketing and Business Operations teams.
In her role, Gracie oversees the day-to-day management of our social media and digital support-creating engaging content, maintaining posting schedules, and interacting with our online community. With a keen eye for detail and a dynamic work pace, she ensures our digital presence remains both vibrant and consistent. From developing content calendars to supporting campaign launches, Gracie plays a key role in keeping operations running smoothly and our marketing efforts performing at their best.
Gracie is bubbly, energetic, and absolutely a joy to have around. She brings that same enthusiasm to her love of holidays and adventures with her pup, Enzo. Always eager to help, Gracie thrives on strategy and coordination - her passion is creating seamless systems that make things more efficient and delightful.
Rebecca first joined Lister Horsfall in 2015 as a Sales Assistant in our Pandora store, before embracing a new challenge and moving into our finance department. In her current role as Finance Assistant and Stock Coordinator, she thrives on variety - no two days are ever the same, and she relishes the chance to tackle something new.
A whizz with numbers and a true Excel enthusiast, Rebecca loves creating analytical reports and is always happy to lend a hand with anything finance- or stock-related. Her ability to “get things done” makes her an invaluable support to the whole team.
Outside of work, Rebecca enjoys a good bit of DIY, long walks with her family, and adventures with her much-loved basset hound, Gordon. She’s also working towards her Level 3 AAT qualification, proving her commitment to continually growing her skills - both for herself and for the business.
And if there’s a spreadsheet to be made, you can bet Rebecca will make it not just efficient, but beautiful.
Caroline joined Lister Horsfall over four years ago, starting as a Showroom Assistant and progressing into a vital role in Learning and Development this year. With a background in fashion retail, she has a natural talent for coaching and mentoring, helping colleagues build confidence, refine their skills, and deliver exceptional customer experiences.
In her role, Caroline designs and delivers training programs, provides one-to-one guidance, and supports continuous professional development across the team. She is known for her patience, understanding, and ability to inspire others, ensuring everyone feels supported and empowered in their roles. Caroline’s thoughtful approach keeps the team running smoothly and helps cultivate a culture of learning and growth throughout the business.
A dedicated mum, Caroline always looks forward to spending time with her family and is excited for her next trip to Australia to visit her son, Bailey. She takes great pride in helping colleagues reach their potential and is a trusted mentor and motivator to everyone she works with.
