Privacy Policy

INTRODUCTION

We understand how important it is that we keep your personal data safe and only use it in appropriate way. This privacy policy is intended to help you understand the personal data we collect and obtain, what we use it for and how we protect it.

Who we are?

We are Lister Horsfall Ltd of 14-16 Cornmarket, Halifax, HX1 1TH, United Kingdom and we are Data Controller registered with the UK Information Commissioner’s Office with registration number ZA055871.

Our Data Protection Officer is contactable via info@listerhorsfall.co.uk 

What information do we collect about you?

We may collect the following information about you:

• your name. age/date of birth and gender.
• your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address.
• purchase and orders made by you.
• your social media handles.
• your online browsing activities on our websites.
• information about the device you use to browse our websites including IP address and device type.
• when you make a purchase or place an order with us, your payment card details (expiry date and last 4 digits). Your other payment details are taken by our secure payment gateway (AIMBS privacy policy can be located at www.aimbs.co./privacy/)
• your correspondence, communication, and marketing preferences.
• your interest, preferences, feedback and competition and survey responses.
• your location 
• other publicly available personal data, including any which you have shared via a public platform (such as Instagram, You Tube, Twitter, or public Facebook page)   
• your image may be collected automatically when you visit our premises, via CCTV. CCTV is in use for security reasons, to protect our staff, customers and property. Photography takes place at events, which means that your image may be used for social media or marketing purposes. If you are not happy for your image to be used in this way, you must make yourself known to a member of Lister Horsfall staff.     

How we use your data

We collect information about you to process your order, manage your account and to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalize your repeat visits to our website.

We may also need to retain and disclose certain information about you to certain appropriate agencies. For example, this could be to conduct anti-money laundering checks and to assist with fraud and crime prevention and detection.

Lister Horsfall takes all responsible and reasonable steps to ensure the personal data that we store is secure.

MARKETING

Lister Horsfall Ltd would like to send you information that we think will be relevant and of interest to you. We may also contact you from time to time with information about in store events, or invitations to private client functions. We legally hold and process this information as we follow up legitimate marketing opportunities. You have the right to opt out at any point. If you no longer wish to be contacted for marketing purposes, please send a copy of your details to info@listerhorsfall.co.uk

How long will we keep your personal data?

We will retain details of any purchases you make from us for an appropriate period of time after the date of purchase. Your information will be kept securely at all times. 

Our 3^rd party providers details of how long they keep your personal data is detailed at www.aibms.com/privacy/ .

We retain your personal information in order to provide a high quality after sales service, including the ability to produce up to date valuation documents for the purposes of insurance; and to verify guarantee information. In the case of guarantees, your data may be shared with the relevant brand in order to maintain their records. Your details will be deleted after an appropriate period of time.  

What are your rights and Access to Information ?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all of your personal information, please email or write to us at the below address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Contact us at info@listerhorsfall.co.uk. Or write to Marketing Department, Lister Horsfall, 14-16 Cornmarket, Halifax, HX1 1TH 

You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website: http://www.ico.org.uk/

How to make a complain

If you think we have processed your personal data unlawfully or that we have not complied with GDPR, you can report your concerns to the supervisory authority on the UK Information Commissioner’s website: http://www.ico.org.uk/.

Changes to our privacy policy

We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 15th February 2023.

COOKIES

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used by Lister Horsfall Ltd, to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, this may result in some of our website features not functioning as they were intended to.

Our websites use cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites including pages viewed, products purchased and the customer journey around our websites.

Detailed information is set out in our Cookie Policy and is provided to ensure you are fully aware of the cookies we use, allowing you to make an informed choice about your continued acceptance of cookies.

WHAT ARE COOKIES?

Like most websites, our websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse our websites. They are used to ‘remember’ when your computer or device accesses our websites. They allow us to remember whether you are logged in to the site and to remember what items you had in your shopping bag. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

INFORMATION COLLECTION

Some cookies collect information about browsing and purchasing behaviour when you access our websites via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. All data passed by cookies is anonymous and will never contain individual details such as your name, address, telephone number or payment details. For more detailed information about how cookies work, please visit www.allaboutcookies.org

HOW ARE COOKIES MANAGED

The cookies stored on your computer or other device when you access our websites are designed by:

Lister Horsfall Limited or on our behalf, and are necessary to enable you to make purchases on our website;

third parties who participate with us in marketing programmes; and

third parties who publish web banner advertisements for us.

WHAT ARE COOKIES USED FOR?

Cookies are used with our marketing partners to present you with appropriate offers and advertising as you browse other sites on the internet, based on your browsing activity while on our sites. Cookies also allow us to work alongside our web analytics partners to see how you like to use our website, which pages or special functions you prefer and help us to promote them and make them better. This helps us to continually improve the relevance of our promotional communications, your shopping experience and our products and services.

The main purposes for which cookies are used are:

For technical purposes essential to the effective operation of our websites, particularly in relation to online transactions and site navigation.

For us to market to you, particularly web banner advertisements and targeted updates.

To enable us to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.

To enable us to meet our contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

WHAT COOKIES DO WE USE?

There are two types of cookie that may be used during your visit to our site:

SESSION COOKIES

Session cookies are deleted after each visit to our site. For example, when you are browsing our site, it will remember you for the duration of your visit, but the cookie will be removed from your computer as soon as you close down your internet browser. Session cookies allow you to add an item to the basket and then move through the checkout. Disallowing these cookies via your web browser will mean you are unable to place an order on the site.

PERSISTENT COOKIES

Persistent cookies remember you for a set period of time allowing wishlist products and/or previously viewed products to be displayed the next time you visit our site and whether you logged into or out of your account while browsing.

MARKETING COOKIES

Lister Horsfall works with several partners who serve advertisements or present online offers on our behalf. Most of these marketing partners use both session and persistent cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. All data collected by third party cookies is anonymous and will never contain your name, address, telephone number, email address or payment details.

Third Party Cookies

GOOGLE

This cookie shows us how you found our website and which ads you came from. This helps us understand where our online marketing works best. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/.

ROLEX SECTION

While navigating on the Rolex section of our website, some cookies are controlled by ROLEX SA which applies the following Cookies Policy.

OTHER WEBSITES

Our website contains links to other websites. This privacy policy only applies to this website. Should you click through to another website, please read their privacy policy to understand how and why they may process data.